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Customer 360 - Loyalty System

Prefrence, Experience & Loyality Management System
Product Review
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Digital Poster Manager

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Customer Campaign Management Studio

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Wave Campaign System

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Billion Lead

Lead Directory Management System
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Shopper Sentiment

Improve Footfall, CSAT, Conversion Campaigns
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Align your Products & Services to Changing Customer Needs & Market Conditions
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Pricing Optima

Optimal pricing model
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Workforce Collaboration & Productivity Enhancement
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Pulse of Competitor

Business Competitiveness Management Dashboard
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Metrics monitoring tool
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Impressions Manager

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Pulse Of Customer

Enterprise Customer Pulse management Suite
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Listen to millions of conversations on the web, triangulate information, analyze customer sentiments and engage the customers through our pulse of customer system that helps businesses with effective customer servicing and harvesting.

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Capture Opinions, Interest, Atttitude towards Brand(s) & Product(s)
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Unified Communication System

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iDialogue Systems

Dialogue management system
Product Review
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Omni-Channel Manager

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Product Review
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Digital Presence Contact Center

UCS – Customer contact center
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My-T Performance Coach

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Organization Metrics Manager

Metrics Management Tool
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Deep Learning

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Monday 9AM

Workforce Collaboration & Productivity Enhancement
Product Review
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With Monday 9AM, organization goals are clearly assigned to workforce for the team & individuals to align their targets, schedule tasks & maintain coordination.

Friday 5PM

Performance Review Management System
Product Review
  •   Review outcomes
  •   Status reports
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Friday 5PM app is designed for individuals, teams & the organization to quickly monitor the performance of tasks and maximize worker output by timely review of progress.

Pulse Of Customer

Enterprise Customer Pulse management Suite
Product Review
  •   Compute sentiments
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  •   Social media identify
  •   Customer segmentation
  •   Social media manager

Listen to millions of conversations on the web, triangulate information, analyze customer sentiments and engage the customers through our pulse of customer system that helps businesses with effective customer servicing and harvesting.

Monday 9AM

Workforce Collaboration & Productivity Enhancement
Product Review
  •   Latest Project updates
  •   Status Report
  •   Workforce collaboration
  •   Multimedia message
  •   Offline Messaging
  •   Group chats and Discussions

With Monday 9AM, organization goals are clearly assigned to workforce for the team & individuals to align their targets, schedule tasks & maintain coordination.

Friday 5PM

Performance Review Management System
Product Review
  •   Review outcomes
  •   Status reports
  •   Video chat
  •   VoIP/SIP
  •   Monitor progress
  •   Workforce productivity

Friday 5PM app is designed for individuals, teams & the organization to quickly monitor the performance of tasks and maximize worker output by timely review of progress.

Group Learning

Advanced Learning System, Assessment, Training & Talent Transformation
Product Review
  •   Quick assessments
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Group learning facilitates knowledge sharing & knowledge management. It assist in building various skills like technical competency, behavioral competency and business competency.

All-My-T

Target Management System
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All-My-T, a productivity management tool to manage targets in an organization by consolidated 360 degree view of each and every process of project development and other resources to secure the right path towards in attaining the project goals.

Pulse of Competitor

Business Competitiveness Management Dashboard
Product Review
  •   Brand reputation
  •   Brand position
  •   Competitor watch
  •   Competitor insight
  •   Risk indications
  •   Competitive intelligences

Know more about your competitors to see where they are ahead of you and where you can score over them. Pulse of competitor is an innovative product that allows you to position your brand, product, or service much better.

Billion Lead

Lead Directory Management System
Product Review
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Billion Lead is a Global Lead Management system & Database Technology which acquire leads based on inventive location – based technology.

Customer Campaign Management Studio

Campaign across multiple Customer Segments
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Campaign studio facilitates manual designing & automatic scheduling. The system aggregates individual data reports for analyzing customer requirement & to tailor products / services as per customer expectation.

Wave Campaign System

Nonstop sentiment driven campaign scheduler
Product Review
  •   Data segregation
  •   Visualization dashboards
  •   Campaign feedback system
  •   Survey capabilities
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Wave Campaign System to build best in class campaigns to enhance brand promotion in market & to engage large prospects & customer to build relationship & trust.

Customer 360 - Loyalty System

Prefrence, Experience & Loyality Management System
Product Review
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Customer loyalty program combines traditional and new age customer loyalty programs by studying behavioral patterns & blueprints

Shopper Sentiment

Improve Footfall, CSAT, Conversion Campaigns
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  •   Monitor Shopping Trends

Shopper Sentiment helps understand which particular area is of interest or troublesome to the customer and helps enhance their experience accordingly.

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Augmented Reality in Manufacturing

(Image courtesy of thyssenkrupp.)

(Image courtesy of thyssenkrupp.)

5 Applications for AR in Manufacturing

At Thomas Innovation, We’re building the future of Manufacturing with Augmented Reality. There are multiple production-ready applications that can be customized to suit individual use-cases & Industries.

Many manufacturers have begun to explore the benefits augmented reality can offer in an industrial environment, a trend that has nowhere to go but up as the hardware and software for AR improves. But as with any relatively young technology, we’ve only begun to scratch the surface of what augmented reality can do for manufacturing.

Even so, the possibilities are already tantalizing.

1. Complex Assembly

Volvo has been experimenting with AR on its assembly lines using Microsoft's HoloLens. (Image courtesy of Microsoft.)

Volvo has been experimenting with AR on its assembly lines using Microsoft’s HoloLens. (Image courtesy of Microsoft.)

Modern manufacturing involves putting together hundreds or thousands of components in a precise sequence as quickly as possible. This is true whether you’re manufacturing smartphones or jet engines, and every new product requires a new set of assembly instructions. 

“Your work instructions tend to be these PDFs that are hard to work through, plus they’re static documents, so they may be out of date,” commented Ash Eldritch, CEO and co-founder of Vital Enterprises, a developer of augmented reality software.

“We take those instructions and make them glanceable in your field of view at all times, hands-free and voice-controlled,” Eldritch continued. “So we break down the work instructions along with associated technical drawings and even video from the last person who did the procedure and put all that onto the [AR] glasses. That means you can keep your hands on your task and you don’t need to walk over to a work station to check something.”

Although the notion of projecting assembly information on a heads-up display may be fairly novel, assisting with complex assembly is already a tried-and-tested AR application.

“Technically, AR has been used for this for the last 20 years,” noted Milan Kocic, Hexagon Manufacturing Intelligence’s business development manager for product experience and innovation. Kocic has a very cool job concealed by a very long title, and it makes him uniquely qualified to weigh in on augmented reality in manufacturing:

“I’m lucky enough to get to go to places like CES and other forward-looking tradeshows which ordinarily have nothing to do with [Hexagon MI’s] business, but I go to look at where the trends are going. What are the big companies trying to do? How is the technology developing? I try to predict what the future might hold for us two, three, five or ten years from today.”

This has given Kocic a valuable perspective on up-and-coming technologies, as well as how far they’ve really come.

“In aerospace manufacturing,” he said, “you have assembly assistance, where there are projectors that show the next fastener placement and that sort of thing. What makes augmented reality different today is mostly size and capability. It’s like 3D printing: the printers were very slow and expensive 20 years ago. Now, they’re just cheaper and faster.”

2. Maintenance

 (Image courtesy of Vital Enterprises.)

(Image courtesy of Vital Enterprises.)

In addition to helping with the assembly of manufactured products, augmented reality can be used to assist in the maintenance of manufacturing equipment. Mitsubishi Electric has been developing maintenance-support technology using augmented reality based on a 3D model that enables users to confirm the order of inspection on an AR display and then enter inspection results with their voice.

“We think that the most useful application of AR is maintenance in a manufacturing environment,” said a representative from the Mitsubishi team developing this technology. “Currently, field workers confirm a maintenance target using a maintenance manual. The process is time consuming and tiring for the workers because the manual and the maintenance target should be confirmed together.”

(Left) A mechanic wearing a tracked head-worn display performs a maintenance task on a Rolls Royce DART 510 Engine. (Right) A view through the head-worn display depicts information using augmented reality to assist the mechanic. (Image courtesy of Columbia University.)

(Left) A mechanic wearing a tracked head-worn display performs a maintenance task on a Rolls Royce DART 510 Engine. (Right) A view through the head-worn display depicts information using augmented reality to assist the mechanic. (Image courtesy of Columbia University.)

More specifically, Mitsubishi expects its AR system to be used for a variety of maintenance work, with some applications beyond manufacturing, including inspections of water-treatment plants and building electrical systems.

Being able to see a machine’s status simply by glancing at it through an augmented reality display could be incredibly powerful, but AR can be useful for more than just error detection. This video from the GRAphics and INtelligent Systems Group (GRAINS) at the Polytechnic University of Turin shows how augmented reality can be applied to maintenance procedures:

Last year, elevator manufacturer thyssenkrupp announced that its technicians would begin using Microsoft’s HoloLens technology as a tool in service operations. Using HoloLens, service technicians can visualize and identify problems with elevators ahead of a job, and have remote, hands-free access to technical and expert information when on site.

“As the first fully self-contained holographic computer running Windows 10, Microsoft HoloLens has been helping companies and industries innovate in entirely new ways,” said Scott Erickson, general manager for Microsoft HoloLens. “By utilizing the out-of-the-box Skype experience without any additional development required, thyssenkrupp’s 24,000 service engineers can now do their jobs safer and more efficiently. Triaging service requests ahead of the visit and getting hands-free remote holographic guidance when on site has reduced the average length of thyssenkrupp’s service calls by up to four times.”

With all these features, it doesn’t take much imagination to conceive of how a HoloLens or similar AR device could be put to similar use in an industrial setting.

3. Expert Support

(Image courtesy of Vital Enterprises.)

(Image courtesy of Vital Enterprises.)

The preceding videos hint at another fertile manufacturing application for augmented reality: expert support. This application also relates to maintenance, as Eldritch explained:

“We’re doing a lot of field service, where the manufacturer of a machine also needs to provide service for it, and that involves travelling to the site where the machine is. For very distributed manufacturing operations, you have a number of inspectors and a number of technicians, but not enough experts for when things, inevitably, don’t go according to plan.”

“In those instances,” Eldritch continued, “you normally need to have your experts travel to the worksite, but by providing a ‘see what I see’ kind of telepresence, the expert can look through the eyes of the technician who’s actually doing the maintenance. They can also annotate on the field of view of the technician, so they can point out particular features of interest in what the technician is seeing. That allows experts to offer support and perform inspections from anywhere.”

This suggests that the much-lamented skills gap in manufacturing could have a technological solution in the form of augmented reality. Rather than training every technician or machinist, companies could use AR technology to supplement their employees’ existing knowledge with engineering expertise delivered via telepresence.

(Image courtesy of AGCO.)

(Image courtesy of AGCO.)

This also opens up new possibilities for training.

As Kocic pointed out, “You can feed training information right on top of the actual parts and assemblies. So you can start mixing the execution with training, which ultimately makes the equipment easier to learn and use. That’s especially important given the general trend in manufacturing toward using less skilled labor than before. Before, metrology was done in air conditioned rooms, but that’s shifted to the factory floor, and to people who are not specifically metrologists but instead are usually manufacturing engineers or operators. So how can you serve that information in a better way? AR seems to fit in that environment.”

4. Quality Assurance

Metrology in general, and quality assurance (QA) more specifically, offers numerous potential applications for augmented reality. This video by CAQ AG Factory Systems, a developer of quality management software, offers a glimpse into how even manual inspections can be enhanced with AR.

Some manufacturers have already begun exploring the possibilities offered by using AR for QA.

Last year, SlashGear reported on a pilot program running at a Porsche assembly plant in Leipzig, Germany. A demonstration by the company showed Porsche technicians using augmented reality as a tool in the quality assurance process.

The basic idea is that quality professionals can take photos of parts or assemblies on vehicles under inspection, and then compare those images to ones provided by the company’s suppliers via an augmented reality overlay. Features that are out of specification can be highlighted by the overlay, enabling the Porsche technicians to identify the issue quickly and intuitively.

The eventual plan, as reported by SlashGear, is to link the cameras on the production floor directly to Porsche’s cloud-based parts database in order to enable real-time analysis of parts and assembled components. This could reduce inspection times significantly, though it would also seem to undermine the value of augmented reality in favor of automation.

MiRA (Image courtesy of Airbus.)

MiRA (Image courtesy of Airbus.)

Airbus has been using a “Mixed Reality Application,” or MiRA, to integrate digital mock-ups into production environments, giving assembly workers access to complete 3D models of the aircraft under production. According to Airbus, MiRA has been used on the A380 and A350 XWB production lines to check the integrity of secondary structural brackets, which hold hydraulics and other equipment in place.

“MiRA links a real object with its digital genome, transforming reality into an interactive world in which information about the object can be directly accessed,” said Nicolas Chevassus, head of industrial processes at Airbus Innovations. Airbus has reported that MiRA reduced the time required to inspect the 60,000 – 80,000 brackets in the A380 fuselage from 3 weeks to 3 days.

5. Automation

(Image courtesy of Hexagon.)

(Image courtesy of Hexagon.)

Given manufacturing’s seemingly inexorable trend toward increasing automation, one might naturally wonder whether augmented reality and automation are in competition with one another. Why worry about improving a worker’s access to information if that person will soon be replaced by a robot?

When asked whether AR is competing or cooperating with automation, a representative of DAQRI, the company which makes the DAQRI Smart Helmet, had this to say:

“[The] DAQRI Smart Helmet cooperates with automation because it uses common protocols and standards, it is designed to integrate to DCSs, PLCs, SCADAs, Histograms, CMMSs and ERPs, making information previously constrained to the control room available right on the helmet, wherever the worker goes.”

The DAQRI Smart Helmet. (Image courtesy of DAQRI.)

The DAQRI Smart Helmet. (Image courtesy of DAQRI.)

From the software side, Eldritch offered a somewhat different perspective:

“I think it is competing with automation, but in a good way. A lot of the companies we work with have unions concerned that by improving the efficiency of workers, we’ll be taking away jobs. But what augmented reality does is enable you to leverage context awareness via the Internet of Things to gather information about the environment and then feed that to the worker.”

“All these technologies that are coming together around artificial intelligence are going to augment the capabilities of the worker and that’s very powerful. I call it Augmented Intelligence. The idea is that you can take someone of a certain skill level and by augmenting them with artificial intelligence via augmented reality and the Internet of Things, you can elevate the skill level of that worker.”

“So, I think that as more jobs get automated we’re also going to be pushing more workers up the skill-chain, which will make them more competitive in the market. So augmented reality and automation may compete in the near-term, but I think there will eventually be cooperation between automated machines and augmented human workers.”

(Image courtesy of thyssenkrupp.)

(Image courtesy of thyssenkrupp.)

Kocic offered a similar view, with specific reference to the robotic cells already in factories today:

“If you look at any automation cell, there’s a big cage around it.  There’s a bunch of robots moving around, loading stations, unloading stations, et cetera. How do you control that? There might be a dashboard or a small screen, but there’s very limited information pointing to where any problems might be.”

“I think AR is a much more collaborative tool, where you can walk up to a cell, ask some feedback questions and get responses through the AR that tell you where everything is. So, this robot might need service, or it will say ‘Look, you’ve got a problem on this load station,’ and then deliver some statistical data from measurements to try to point you in a better direction, affecting how the production runs.”

“So I always see AR in that way: allowing you to collaborate with the automation cells to address any issues that might come up,” Kocic added.

AR & VR in MFG

When it comes to manufacturing, AR is no mere marketing gimmick. The practical applications are there, and the potential benefits are enormous. There’s clearly a lot that augmented reality can do for manufacturing, but it may surprise you to learn that virtual reality can also be used to enhance manufacturing operations.

To learn more, check out our eBook on 5 Applications for Virtual Reality in Manufacturing.

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